The slides for our CHI 2010 talk on workplace communication tool use are now available online. In the study, we explored people’s use of workplace communication tools, and found that new tools don’t replace previous ones, that multiple similar tools coexist, and that people’s communication patterns shift over time. Please see Thea’s earlier post for additional details on the research.
Overall, the talk was well-received, but I thought one question from the audience might warrant some additional comments. The question focused on our use of the word “workplace” in the paper (and in the title) while still discussing some aspects of communication that seemed not quite work-like.