Traveling and visiting new cities is often done in pairs or groups. Besides, searching collaboratively for places of interest is a common activity that frequently occurs on individual mobile phones, or on large tourist-information displays in public places such as visitor centers or train stations.
Prior work suggests that the technologies available to travelers prevent effective collaborative trip planning. Each of these modalities has its pros and cons in terms of supporting collaborative decision-making in the tourist context: mobile phones are private and familiar, but lack screen real estate and are hard to co-reference; large public displays are bigger and can provide content from multiple sources in one place but are located in a fixed position and are more visible to others.
We created CollaboPlanner, a collaborative itinerary planning application that combines mobile interaction with a public display, and evaluated them against third-party mobile apps in a simulated travel-search task to understand how the unique features of mobile phones and large displays might be leveraged together to improve collaborative travel planning experience.
We designed CollaboPlanner to support two scenarios: creating travel itineraries with a public display application, and creating travel itineraries with the public display and mobile applications combined.
CollaboPlanner allows users to explore destinations, add them to an itinerary, and see their itinerary visualized on an interactive map. The hybrid version of CollaboPlanner includes a dedicated mobile app. This mobile app allows users to select preferences independently and then send them to the large display for additional discussion and decision-making.
Our user tests provide initial evidence that while using mobile phones is familiar, public displays have added advantages, both as standalone tools and in combination with a mobile app to help travelers collaboratively search unfamiliar environments.
Come see our demo at 6:00PM on November 5th (Mon) to find out more about this system as well as find a restaurant in NYC!
Matthew Lee of FXPAL is also presenting ReflectLive@CSCW 2018.