Modern work is a collaborative enterprise. As such, it depends on communication among the collaborators to reach successful outcomes. An increasing number of communication tools are based on somewhat recent computer technologies, such as email, blogs, wikis, social networking, and Twitter.While there have been many studies of single communication tools in the workplace (IM, wikis, blogging, etc.) we believe that we are one of the first to take a broad view of the communication landscape since the introduction of these new technologies.
In our paper, to be presented at CHI 2010, we explored the communication ecology of a small business. We examined the work communication practices of our participants, including what methods people used to communicate and why, how they viewed the various methods and how they adopted them.